How does your sizing work?

We share specific garment measurements in the descriptions of all product listings. We measure all items lying flat, and these measurements can vary by piece. Please reference your own measurements and the provided product measurements to be sure you select the correct size.

Can you help me find the right size?

All online products will have a size guide link within the product page. The size guides will contain measurements for various parts of the item. From this, you can measure against another of your currently owned items and compare for best fit.

How do I know what will fit me?

If you’re unsure of which size to buy, we recommend measuring yourself before purchasing. This helps you buy the right product the first time, no exchanging necessary.

How do I measure myself?

Depending on the product, you may need to know different measurements

  • For tops, just measure your chest just below your arms.
  • for pants, it’s nice to know your waist size and inseam.
*Pro tip: If you have a piece of clothing that you love the fit of, you can measure that garment and compare the measurements to our product’s size guide to find the right fit for you.
Taking Body Measurements:

Ordering Through the Online Store

How do I place an order for the online store?

Browse our products and place items you want into your basket. You can then proceed to checkout where you can either checkout as a guest or create an account for future orders.

What happens once I have placed my order?

Once your order is complete and your payment has been accepted, we will send a confirmation email to advise that your order is being processed. Goods will usually be shipped within 3-4 weeks of confirmation of your order, and are guaranteed to be delivered by the deadline date listed on the store banner.

I’m having problems placing my order – can you help?

Please email info@maddistributions.com and a member of our team will be happy to help.

How much do you charge for delivery?

Shipping charges vary per organization. Some businesses choose to use the exact shipping rates of Canada Poste while others set their own lower shipping rate to reduce the cost by absorbing some of it.

How are parcels shipped?
What payment methods can I use?

Shipping & Returns

Can I track my order online?

Once your order is dispatched, you should receive an email with a Canada Post tracking reference number and a link to the Canada Post parcel tracking website.

Where will my order be shipped from?

All orders are shipped from the M.A.D. Distributions warehouse in Montreal, Quebec, Canada.

When will I receive my package?

We ask that you allow up from 3-7 working days to receive your purchase, depending on where you are located in the country. Orders shipping to the US will require 7-10 days to arrive.

Can I return an item?

Yes, please refer to our Shipping & Returns page for more information.

Is my package insured?
What if I receive my order but the product is damaged?
What if I receive the wrong item?
How does M.A.D. Distributions protect my personal information?